Privacy Policy

This Privacy Policy describes how Ace Skips & Waste ("we" or "us") collects, uses, discloses, and protects the personal information of its customers ("you" or "customers"). By using the services of Ace Skips & Waste, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

1. Collection of Personal Information
   1. We may collect personal information from you when you make a booking, contact customer support, or interact with our website or other communication channels. The personal information we collect may include, but is not limited to:
      • Name, address, and contact information (such as phone number and email address)
      • Billing and payment information
      • Details regarding the skip hire services requested
      • Any other information provided voluntarily by you
   2. We may collect personal information from you in various ways, including through online forms, telephone conversations, or written communications. We may also receive personal information from third parties, such as when you provide an alternate contact person for the skip hire service.
2. Use of Personal Information
   1. We may use the personal information we collect from you for the following purposes:
      • Processing and managing bookings for skip hire services, including scheduling deliveries and collections
      • Communicating with you regarding your bookings, deliveries, collections, and any other relevant information
      • Facilitating payment transactions and managing billing and invoicing
      • Providing customer support and responding to inquiries or complaints
      • Ensuring compliance with legal obligations and regulations, such as record-keeping and reporting requirements
      • Improving the quality and effectiveness of our services and website through analysis and research
      • Sending promotional and marketing communications, including special offers or updates about our services, subject to your consent (which you may withdraw at any time)
3. Disclosure of Personal Information
   1. We may disclose your personal information to third parties in the following circumstances:
      • To service providers or contractors who assist us in providing the skip hire services, such as delivery personnel, waste disposal facilities, or payment processors. These third-party service providers are obligated to protect your personal information and can only use it to perform specific tasks on our behalf.
      • To comply with legal obligations, such as responding to court orders or legal processes, or as required by law enforcement agencies.
      • To protect the rights, property, or safety of Ace Skips & Waste, our customers, or others.
      • With your consent or as otherwise permitted or required by law.
4. Data Security
   1. We take reasonable measures to ensure the security and confidentiality of your personal information. This includes implementing physical, technical, and organisational safeguards to protect against unauthorised access, use, disclosure, alteration, or destruction of personal information.
   2. We maintain appropriate administrative, technical, and physical safeguards to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, both during transmission and once we receive it. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
   1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods may vary depending on the nature of the information and the purposes for which it is processed.
   2. We will retain your personal information for the duration of our business relationship with you and as required to comply with our legal obligations. This may include retaining personal information to comply with tax, accounting, or other legal requirements, to address disputes, and to enforce our agreements.
   3. If you have provided your consent for marketing communications, we will retain your personal information for as long as we have your consent to send such communications. You may withdraw your consent for marketing communications at any time by following the instructions provided in the communications or by contacting us directly.
   4. Once the personal information is no longer required for the purposes for which it was collected and there are no legal obligations requiring us to retain it, we will take steps to securely dispose of or anonymise your personal information.
   5. Please note that even after you request the deletion or removal of your personal information, we may retain certain information as necessary for our legitimate business interests, to comply with our legal obligations, or as permitted or required by applicable laws and regulations.
   6. We will use reasonable measures to ensure that your personal information is securely and permanently deleted or anonymised when it is no longer needed for the purposes for which it was collected.
   7. If you have any questions or concerns about the retention of your personal information, please contact us using the contact details provided in this Privacy Policy.
6. Accessing and Managing Personal Information
   1. You have the right to access, update, correct, or delete the personal information we hold.